13000 Responsible Gaming — Self-Control & Wellbeing Guide
13000 is committed to providing a safe, fair, and responsible gaming environment for all users in Malaysia. We believe healthy entertainment starts with good self-control, clear limits, and an awareness of the risks involved in gaming.
Effective date: January 2026
1. 13000's Commitment to Responsible Gaming
13000 takes its social responsibility seriously. We believe online gaming is a form of entertainment that should be enjoyed in a healthy, controlled manner. Our mission goes beyond providing a gaming platform — we are committed to ensuring every user in Malaysia can play safely, responsibly, and with a clear state of mind.
As part of this commitment, 13000 provides a range of self-control tools, enforces strict age limits, and works with mental health professionals to support users who need help. We also train our customer support team to identify signs of at-risk behaviour and provide appropriate guidance.
Gaming should be an enjoyable activity that does not affect your personal life, finances, or relationships. If it starts to feel like a burden or an obligation, that's a sign to step back and reassess.
2. Recognising Signs of At-Risk Behaviour
Recognising early warning signs is the first step to maintaining a healthy relationship with gaming. Here are some signs that deserve serious attention:
Borrowing money to play, using funds meant for daily necessities, or hiding gaming expenses from family.
Playing longer than intended, neglecting work or family responsibilities, and finding it hard to stop even when you want to.
Feeling anxious, restless, or irritable when unable to play; relying on gaming to cope with stress or negative emotions.
Prioritising gaming over time with family and friends, hiding your playing habits, or lying about how long you've been playing.
If you recognise two or more of the signs above in yourself, we encourage you to use the self-control tools available on the 13000 platform or seek professional help immediately.
3. Setting Time Limits, Budgets & Self-Control Tools
One of the best ways to keep your gaming experience healthy is to set clear limits before starting a session. The 13000 platform provides a range of self-control tools that you can access at any time through your account settings.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount in MYR that you are comfortable spending. This limit helps you stay in control of your gaming expenditure and avoid spending beyond your means. Any limit you set takes effect immediately and can only be increased after a review period.
Cool-Off Period
If you feel the need to take a break, you can activate the break or "cooling-off" option, which will block access to your account for a duration of your choosing — whether 24 hours, a week, or a month. This gives you time to step away without any pressure to play.
Self-Exclusion
For more serious cases, you may apply for self-exclusion, which will temporarily or permanently close your account. During the exclusion period, you will not be able to access or register a new account on the 13000 platform. Please contact our support team at [email protected] to request this option.
4. Protection of Minors
13000 enforces a minimum age requirement of 18 for all users, without exception. We take the protection of children and young people seriously and have put the following measures in place to prevent underage access:
- Age verification is required during the registration process for all new accounts.
- Valid identification documents may be requested to verify a user's identity and age.
- Immediate closure of any account suspected to be owned or accessed by an underage individual.
- Continuous monitoring systems to detect suspicious activity.
We encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming sites. If you suspect that someone underage has accessed the 13000 platform, please notify us immediately at [email protected].
5. Maintaining a Balanced Lifestyle & Seeking Help
Gaming as Entertainment, Not a Source of Income
It's important to always keep in mind that online gaming is purely a form of entertainment. Never rely on gaming as a primary source of income or as a way to resolve financial problems. Every bet carries a risk of loss, and gaming outcomes cannot be predicted.
Tips for Staying in Balance
- Set clear time and budget limits before starting each gaming session.
- Do not play when you are feeling stressed, sad, angry, or under the influence of alcohol.
- Make sure gaming does not cut into your sleep, meals, work, or time with family.
- Take regular breaks and spend time on other activities you enjoy outside of gaming.
- Talk openly with someone you trust about your gaming habits.
Professional Help Available
If you or someone you know needs help with a gambling problem, don't hesitate to seek professional support. In Malaysia, assistance is available from qualified counsellors and mental health support organisations. The 13000 support team can also help connect you with the right resources — reach us at [email protected]. Remember, asking for help is a sign of strength, not weakness.
Need Help or Want to Know More?
The 13000 team is here to help. Check our FAQ section for more information, or reach out to us directly. Playing smart means a better, longer-lasting experience.