13000 Privacy Policy — Protection of Platform User Data
This Privacy Policy explains how the 13000 platform collects, uses, stores and protects the personal information of users in Malaysia. Please read this document carefully to understand our privacy practices before using the platform's services.
Effective Date: January 2026
1. What Information Do We Collect?
The 13000 platform collects various types of information from users to ensure the platform runs smoothly and delivers a personalised experience. The information collected covers the following categories:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and protect your account from unauthorized access.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect your registered bank account or e-wallet details. Full account numbers are not stored in our system — only the data necessary to verify transactions is securely encrypted.
Device & Browser Information
When you access the 13000 platform, we automatically collect technical details such as IP address, device type, phone model, operating system version, browser type, and language settings. This helps us identify technical issues and optimize the mobile experience for Malaysian users.
Platform Usage Data
We record platform usage activity, including pages visited, session duration, betting preferences, transaction history and interactions with platform features. This data is used in aggregate to improve our services and is not used to identify you as an individual without a clear and justified reason.
2. What Is This Information Used For?
Information collected by the 13000 platform is used solely for legitimate purposes directly related to platform operations. The primary purposes for which this information is used are as follows:
- Account verification and security: Ensuring that only legitimate account owners can access and use their accounts.
- Transaction Processing: Process deposits, withdrawals, and bonus payments quickly and accurately in MYR.
- Customer Support: Enables our team to understand the context of reported issues and provide effective support.
- Legal Compliance: Compliant with Malaysian legal requirements including age verification and financial fraud prevention.
- Platform Enhancements: Analysing aggregate usage patterns to improve platform design, speed and features.
- Service Communications: Send important notifications about your account, transactions, policy changes, or promotions related to your usage.
13000 will not use your personal information for any purposes outside those stated above without obtaining your prior consent.
3. Cookies and Tracking Technologies
The 13000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
- Performance cookies: Collect information on how users interact with the platform to help us implement technical improvements.
- Functional Cookies: Save user preferences like language and display settings to enhance your convenience.
You can manage or disable non-essential cookies via your browser settings. However, disabling certain cookies may affect some platform functions. By continuing to use the 13000 platform, you agree to the use of cookies as described in this policy.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All personal information of 13000 users is stored on servers protected with SSL encryption and strict access controls. We employ the latest industry-standard security protocols to safeguard data against unauthorised access, loss, alteration or improper disclosure. User passwords are stored in a hashed format that cannot be reversed to their original form.
Data will be retained as long as your account is active or needed for the purposes stated in this policy. After account closure or when data is no longer required, we will delete or anonymize it within a reasonable period in accordance with applicable legal requirements.
Third-Party Sharing
13000 does not sell, rent, or exchange user personal information with any third parties for marketing purposes. However, information may be shared in the limited situations outlined below:
- Payment service providers responsible for processing users’ MYR transactions.
- Authorities or law enforcement agencies when required by Malaysian law.
- Technical service providers who support platform operations under strict confidentiality agreements.
All third parties receiving user data are required to comply with security and privacy standards equal to or stricter than those practiced by 13000.
5. User Rights & How to Contact Us
Your Rights as a User
As a 13000 platform user in Malaysia, you have the following rights regarding your personal information:
- Access Rights: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Correction: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
- Right to Erasure: You may request deletion of your personal information subject to applicable legal retention requirements and Terms of Use conditions.
- Right to Restrict Processing: In certain circumstances, you can request that we limit how we process your information.
- Right to Withdraw Consent: For consent-based processing, you may withdraw your consent at any time.
Changes to Privacy Policy
13000 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage users to review this page regularly.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 13000 support team by email at [email protected]. We are committed to responding within a reasonable timeframe. For other general inquiries, you may also refer to Frequently Asked Questions us.
Still Have Questions About Your Data Privacy?
The 13000 support team is ready to assist. Contact us via email or visit the FAQ section for more information on how we protect your data.